Your Questions About Direct Tv Customer Service

Nagesh answers:

I like Direct TV, just becase Dish Network’s customer service stinks. Those are the only two available in my area.

Nagesh answers:

I have had Adelphia Digital Cable and DirecTV and the DirecTV service and customer service has been WAY better for me. The picture quality has been better than digital cable too..

Nagesh answers:

I have to go with Direct TV as well. Just as the guy above me said I would lose my darn signal all the time with Dish. Since I’ve had Direct TV it’s only happened one time. Also, I was very turned off when I went to cancel my Dish Network as how badly they bad mouthed Direct TV. They even went so far as to lie trying to get me to stay with them and not switch to Direct TV. It was low class and unnecessary in my opinion and really turned me off to their company. I am a big customer service person and that did me in.

I have been really happy with Direct TV and have had no problems. The installation guys were awesome and their customer service has been great! =)

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Nagesh answers:

Well – be careful here.

Both Dish and Direct use local ‘contractors’ to do the installs. I have been very pleased with the last 2 service calls I have had from the Dish guy. But non of them actually work for “Dish” or “Direct”.

The cable guy … Well you might want to watch some episodes of “Undercover Boss”. Because of some of the exposure – the service guys are now given iPads with special software that charts their movement and makes sure they are actually at a customers house. Many of them were scheduling 2-hour service calls, doing the work in 10 minutes and then taking a nap/hitting a strip-club, etc.

In truth – A install can take 20 minutes at one house and 2 hours at another. A lot of it depends on the home-owners setup and what needs to be done. Your cable guy may truthfully have gotten hit with several extra long service calls.

When my last Dish service guy showed up to replace my receiver – he found:

* Ladder positioned to give him access to my dish
* Equipment rack pulled out to expose back connections
* Back of rack was vacuumed and equipment dusted.
* Offers of Soda and Gatoraid

He cut and replaced the connections on both ends of the Coax, installed the new receiver and was in and out in about 20 minutes. (He did refuse the use of my ladder and used his own which I admit was better.)

But if I needed a new dish or the coax was rotten and needed replacing – he could have been there for an hour or two.

So …try to get an early – morning appointment it minimize your wait. And be nice to the guy – you dont know what kind of crap he was literally crawling through at the previous stops.

Nagesh answers:

I’d say neither. After talking (or trying to talk to) snotty, lazy customer service people from both companies, I went with Dish. Lower pricing and someone who is actually nice and willing to help sealed the deal!

Comcast has since called several times trying to get us to switch back; no go. Can’t treat your customers like crap and expect them to come running back. I got a whole lot more for the same money and have nice people to answer my questions now.